Insurance Claim Procedure

Building Insurance Claims

The properties are normally insured via a block buildings insurance policy and stated in our Service Level Agreement The Element Factors does not take any commission on the premium, thus saving our developments up to 25%, which is passed directly on to the owners.

For developments with a Common Building Policy, owners are remined that they do not need to take out individual their own buildings insurance.

The Element Factors work alongside owners to ensure insurance premiums rises are minimal by monitoring any contract work, ensuring the work is done well and cost effectively. Sometimes our own maintenance team can do the work, further reducing the cost of hiring expensive contractors. We’ll even tender out the work if you want for comparison.

Keeping Claims to a Minimum
The success of our pro active involvement has resulted in the costing level of claims being kept to a minimum. According to our broker, this has a very positive effect on the renewal premiums. The owner never has to be confronted with complicated claim forms, finding tradesmen, submitting estimates, having the work carried out and applying for the funds to cover the costs. We do it all for them as part of our management fee.

How to Make a claim?

We take all the stress from the owners when it comes to a Building Insurance claim.

  1. Contact us, either email [email protected] or complete the Contact Us Form online.
  2. Our Operations and Maintenance Team visit the property to investigate the incident.
  3. During this visit the team will take photos etc and decide if this is an insurance claim.
  4. If the investigation shows this to be a buildings insurance claim, all information is then passed on to our dedicated Insurance Claim Team.
  5. The Insurance Claim Team will submit the claim to our insurance provider on behalf of the owner.
  6. The owners will receive an email informing them of the claim reference number and the Insurance Claim Team will keep the owners updated.